Orders are shipped by PostNL.
DELIVERY TIME AND COSTS
Free shipping within 8 weeks after purchase. Please note the price does not include import costs that may be due when the package reaches the country of destination (Non EU). You will receive a message when the package is shipped. Delivery times may be a little longer during sales and public holidays.
CUSTOMS AND IMPORT CHARGES
Any customs or import duties are charged once the parcel reaches its destination country.
These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot
tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
When your order leaves our warehouse you will receive a tracking
number via e-mail which you can use to track your order.
If we are unable to deliver the ordered goods in time you have the right to cancel the order. If the payment has been made in advance, your money will be refunded as soon as possible within 30 days.
RETURNS AND REFUNDS
Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. Customised glasses can’t be returned after purchase. You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels etc shall be returned with the product without having been tampered with. Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced.
How to make a return
When returning goods by post please contact us upfront and we will give you a return form. If you paid by card, the amount will be refunded to the card that you used for payment. If you paid by invoice then the money will be refunded into your account. You will find the address for returns on the returns form. We will not refund the cost of return-shipping costs.
DAMAGED IN TRANSIT – DEFECTIVE PRODUCTS
If the product is damaged or does not correspond with how the
product was presented, you have the right to enter a claim.
We have the right to assert force majeure in the event of war, warlike event, civil war, revolution, government sanction, strike, lockout, blockade, natural disaster or the like. This means that the agreement
will not need to be fulfilled in part or in full. Should this, contrary to
expectation, occur, we would attempt to notify you.